Category Archives: Sales Management

Sell and Forget Customer Service.

My wife needed a new vehicle due to medical issues. She was in Seattle for the operation. I had a week before I needed to get the vehicle to her. The mini-van needed detailed, rear bumper repaired, leather and heated seats added, and floor mats. I paid what they asked and was pre-approved. Pretty easy sale. While signing the papers I was asked to take the vehicle now and then bring back later. I resisted as this was inconvenient and unnecessary. I just wanted to pick it up when all the work was finished. Ultimately I was convinced to take it now.

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one on one

Are One on Ones Necessary or Waste of Time?

Every sales team I have ever managed has had scheduled weekly one on ones. Not without resistance mind you. They think it’s a waste of time initially. Another “meeting” and “change”. But after a month or so these same soothsayers are the very ones that get mad if you miss or delay “their time”.

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learning

DIY Sales Education.

DIY sales education is something that I believe eludes many new sales people and even some seasoned sales “pros”. They just don’t see themselves proactively self-learning. It’s hard for them to fathom that there is a certain amount of responsibility on their part to self-educate for success.

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Constant connectivity

Constant Connectivity – When’s My Time?

We live in a 24 hour connected society with lines between “my time” and “company time” becoming more and more blurred. Millennials, and soon Re-gens, are accepting constant connectivity as the norm for the most part. They don’t seem to feel the need to disconnect. This goes for business and personal connectivity equally. Unfortunately that is the rub for most businesses. They want constant connectivity for business but not so much for personal.

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